Products Delivery

The products manufacture under the Contract may be received by the Customer in one of the following manners:

  • Direct collection by GUGLA’s studio in Sofia;
  • Delivery to a office of the courier “Speedy” AD as indicated by the Customer;
  • Delivery to an address as indicated by the Customer.

Free delivery – in the event of an Order for manufacture of products with price above 400 EUR (four hundred euro) the delivery costs of the products to an address of the Customer in Bulgaria shall be paid by the Contractor. GUGLA shall not have obligation to merge separate Orders of the Customer into one.

We will send the products to you using the courier company “Speedy” AD. The risk of loss or damage to the products shall pass to you when you or a third party indicated by you (other than the carrier commissioned by GUGLA) has acquired the physical possession of the products or when you are in default or late to acquire such possession. The delivery will usually take a few days after our confirmation that the products were produced and put into transportation.

 Products that are sent to an office of the courier company Speedy as indicated by the Customer shall be kept in such office up to 5 days and shall be collected by the Customer within that time under the terms and conditions of the courier. In the event that the Customer does not collect the products after having been notified of their dispatch and within the time specified above, all costs of the delayed acceptation, subsequent collection and transportation, etc., as well as the risk of their accidental loss or damage will be assumed and passed over the Customer.

The Customer shall provide access and the possibility to acquire the possession of the products in cases of delivery to the address specified by the Customer. In the event that the Customer is not found at the specified address, despite the reasonable attempts made by the Contractor and/or the courier company, the Contractor shall be entitled, at its own discretion, to keep the products in an office of the courier company Speedy that is near to the delivery address, to notify the Customer of their location and in this case the rules of the previous clause, including with respect to costs and risk, shall apply.

Upon accepting delivery the Customer shall review and examine the manufactured products and within 2 days of their acceptance shall state all the objections concerning improper or incorrect performance of the assigned work, as the work will be deemed approved in the event of no objections.